Our pieces have an athletic and slim fit — we recommend ordering one size up from usual for a more relaxed fit.
To ensure the perfect fit, please do review our sizing chart, available on every product page. Or feel free to contact us for assistance with sizing.
Before purchasing, we strongly recommend reviewing the size chart for your item. This chart is available via the 'Size Guide' button located beneath the product title.
If you need to make a return or exchange due to sizing, you can do so easily through our returns portal, accessible via the Help section at the bottom of our website.
To help ensure your iterm lasts the test of time, we recommend following the standard care instructions for sports garments:
Hand washing or machine washing at 30°C
Turning the jersey inside out before washing and drying
Hang drying whenever possible to preserve fabric quality and prints
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The False9 Guarantee reflects our confidence in the quality of our products, offering returns and exchanges within 14 days of purchase.
If your item arrives with a fault or damage, we’re committed to making it right — whether that means sending a replacement or issuing a full refund, based on your preference.
You will receive an order confirmation via email as soon as you place your order. Your order is then prepared and processed within 3-6 days. After processing, your order will then be immediately shipped.
Once an order is placed, it will be prepared and processed within 3-6 days. After processing, your order will be shipped via our overseas supplier partner, with a transit time of 7-13 days.
In total, you can expect a wait time of 2 to 3 weeks from the date of purchase.
If your order is not following this timeline, please contact us for support at info@false9fits.com.
You can track your order via our order tracking page here.
Simply enter your order number and the email used at checkout when you land on the page to see your order status.
For any further questions regarding tracking, please reach out to us at info@false9fits.com.
We offer worldwide shipping to over 40 countries:
Oceania: Australia, New Zealand
Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom
North America: Canada, Mexico, United States
Asia: Hong Kong, Israel, Japan, Malaysia, Nepal, Singapore, South Korea
We will send a shipping confirmation, to the email you submit at checkout, as soon as your order finishes process.
If you cannot find your email, try the following:
Once shipped, orders have a transit time of 7-12 days. Your local courier will receive the order in hand in the final phase of this transit. They will then deliver the following day, or a day after that at the latest.
Orders are typically delivered within 2-3 weeks from the date of purchase. Albeit rare, the following situations can sometimes cause deliveries to take a little longer:
If you have already waited an additional couple of days after your estimated delivery date, please feel free to contact our support team at info@false9fits.com and they will investigate this delay with the courier.
Orders over £50 get free shipping. Otherwise, orders have the following shipping costs:
Orders have a transit time of 7-12 days once shipped.
For further information on shipping, please visit our shipping information page here
We understand that mistakes can happen in the excitement of placing an order! You have a maximum of 72 hours (3 days) after placing your order to update your address as this is early enough in the order processing phase to allow this.
Please double-check your address at checkout and ensure that it is correct to avoid any dissapointment or delay.
Please contact us at info@false9fits.com for any address changes.
If your order is returned to us due to a failed delivery, we can arrange a reshipment or cancel the order and provide a refund.
We understand that mistakes can happen in the excitement of placing an order! You have a maximum of 72 hours (3 days) after placing your order to request order modifications as this is early enough in the order processing phase to allow this.
Please double-check your order details at checkout and before making your payment to avoid any dissapointment.
An automated order confirmation email is sent out minutes after you place your order. This is sent to the email account used to complete your order at your checkout.
If you can’t find your email, please:
Note: You will also receive a shipping confirmation email once your order finishes processing
Yes, we accept returns/exchanges within 14 days of your purchase. To submit a return or exchange, please head to our Returns Portal.
Note: Customised items cannot be returned or exchanges as they are personalised to you.
Orders affected by quality issues are liable for a replacement or refund under our False9Fits Guarantee.
Please read our False9Fits Guarantee and full returns and exchange policy before you purchase.
We accept returns/exchanges within 14 days of your purchase.
To submit a return or exchange, please head to our Returns Portal.
Once submitted, our returns and exchanges team will review the request. Once approved, you will receive a follow up via email with the return instructions.
Please bear in mind the following:
Once the item arrives back into our return pick up point and is received by our team:
Please allow 2-5 working days for the refund to be processed to the payment card from the date when you receive the refund notification.
If you have any questions, please contact our support team at info@false9fits.com.
Once we receive your items, we'll process your return and issue a refund to your original form of payment. You will receive a confirmation email from us once your refund has been issued. Please allow 2-5 working days from the date of this email for the funds to show in your account.
We take quality issues very seriously. Should you receive a product that has a fault, please contact us at info@false9fits.com with the following information:
Product faults are protected under the False9 Guarantee. The support team will confirm the issue based on the information provided above and provide refund or replacement options.
